Delivery

A signature is required for all orders. 

Also available only by contacting our sales team on 0845 601 6660 :
Next working day timed services - before 12pm - before 9am
Saturday delivery
Same day courier

We will do all we can to get orders out as quickly as possible however the times stated above are dependant upon optimal conditions. During busy times it may take up to 3 working days to dispatch some orders (exceptions: verbal confirmation).

We cannot be held responsibility once the order has left our warehouse but our team are always happy to help, and we will do our very best to get your package to you as soon as humanly possible.

Uncollected or Failed deliveries
We send our packages out via:

Royal Mail
Delivery times: Normally delivered with your regular post
Delivery attempts: 2
Depot collection: Yes – within 7 days
Do you require proof of identity when collecting: Yes

Courier
Delivery times: standard delivery is between 9am and 5.30pm
Delivery attempts: 2
Depot collection: Yes – within 7 days
Do you require proof of identity when collecting: Yes

.2. International Delivery

VestGuard very much welcomes enquiries from international buyers.

Small Orders: Royal Mail International signed / Airsure / FedEx Priority Air
Large Orders: FedEx Priority Air Freight / Sea Freight

As one of FedEx largest UK customers we offer fantastic rates for Priority Air shipping. We can ship anything from one earpiece to 200,000 units of body armour and offer the same professional service from the smallest to the largest of orders. Offering Next Day to European Destinations and 3-5 days for the rest of the world, you’ll get your products super quick.

With all the exporting we do here at VestGuard we have a quick and efficient service that allows us to compete in the market, our 5 star service lets you sit back whilst we do 99% of the work at no extra charge to our customers.

For all international orders please contact our sales team on +44 (0)1621 816614 or email any requests to sales@vestguard.com and a representative will be in contact shortly to help you.

.3. Placing an Order

Payment Methods

Online orders: All major cards, American Express, and PayPal.
Phone orders: All major cards, American Express, cheque, postal order, bank transfers

Its easy to buy online:

Step 1 – Add you purchases to the checkout basket
Step 2 – Click Checkout and check its all there
Step 3 – If asked, select delivery type (body armour is sent next day as standard)
Step 4 – Click Checkout and Pay and follow the instructions
Step 5 – Sit back and wait for your products to arrive

Please note we only deliver to the registered card holder’s address

Any problems?             
Just give us a call on 0845 601 6660 or drop us an email to sales@vestguard.com and someone will be in touch to help you.
 
.4. Wrong Size?

Sometimes it does happen from time to time, just call us and we can help you.
See below for further information

5.Returns & Refunds

In the event that you should want to return any of your items:

No Hassle Returns: If for some reason you are not happy with your purchase, Contact us within 7 days of receipt of your order to confirm the return. We accept returns on new, unused product within 14 days for a refund.  No need to get an returns number. We do charge a 15% restocking fee, but this is waived for exchanges.  Please see the full return policy for specific requirements and exceptions.

All returned items must be in new, resalable condition, with the original tags and packaging.  If you wear, use, soil (write in) or alter the product, it is no longer eligible for return.  Shipping, including return shipping, is the responsibility of the purchaser.

Returned items that do not meet our return criteria will not be eligible for a refund.  Items returned outside the 14 day period are at VestGuard discreation and may be subject to a higher restocking fee.

Please return well packaged and via a secure and recorded delivery service. A Charge of £10 is made if you require us to collect the goods. Please Include your name, address, contact number, and reason for return

Defective products should be returned within 5 days of contacting us. A replacement will be dispatched upon inspection subject to stock availability. Goods found not faulty can be exchanged for different sizes or similar products, subject to the difference in costs being incurred.
Any goods returned for an exchange where the product is not available, VestGuard may use its discretion to send an item of similar design or for the same purpose as the original with notification either by phone or email.
* Special Order products returned for an exchange may be charged a restocking fee
* Any made to measure products may not be returned unless faulty.
* Items returned for exchange may be charged additional postage costs.
* We cannot refund original postage costs unless the itrem is faulty.
* Goods returned in used condition, unsaleable condition, returned without notification, or not faulty may either be rejected and returned, or a charge may be incurred. VestGuards judgment is final in this matter.
Please note: Products returned which have been in a smoking environment and can be identified as such may be classed as soiled and unsaleable.
Please note: Try your vest on before writing your details inside as this may class the vest as unsaleable and the vest may be sent back to you or a charge incurred for the damaged cover.