Delivery

1. Delivery within the UK

2. International delivery

3. Placing an order

4. Questions and answers about by delivery

5. Exchanges

6. Returns and refunds

7. Five year guarantee on all body armour


.1. Delivery

For your convenience our aim is to dispatch all orders the same day or next working day.

Standard delivery can take between 1-5 workings days to deliver*
Express delivery will arrive the next working day after dispatch*

*If your order is out of stock we will contact you via phone or email and will send your order as soon as we can. (please ensure you provide a suitable email)

A signature will be required for all orders.

For special timed or Saturday orders, you can place online as of July 2011 but may wish to contact us to advise us of the urgency of the order. We will be able to process your order more efficiently. Please contact us on 0845 601 6660

We do get busy, and whilst we will do our best to dispatch all orders within one day please note it can on occasion take up to 3 working days to ship some larger orders.

Delivery times are dependant on our shipping agent. We cannot be held responsibility once the order has left our warehouse but our team are always happy to help answer any questions. We will do our very best to ensure your package reaches you as soon as humanly possible.

We send all deliveries via:

Royal Mail
Delivery times: Normally delivered with your regular post.
Delivery attempts: 2
Depot collection: Yes you can collect any missed deliveries within seven days
Do you require proof of identity when collecting: Yes please take some form of ID with you

Courier - FedEx
Delivery times: standard delivery is between 9am and 5.30pm
Delivery attempts: 2
Depot collection: Yes you can collect any missed deliveries within seven days
Do you require proof of identity when collecting: Yes please take some form of ID with you

.2. International Delivery

VestGuard very much welcomes enquiries from international buyers.

Small orders are sent via the most appropriate mail service for the destined country.
Large orders are sent priority air freight or sea freight

As one of FedEx largest UK customers VestGuard can offer fantastic rates for priority air shipping. We can ship just one earpiece or 160,000 units of body armour. VestGuard offers next day services to European destinations and 3-5 days for the rest of the world.

For all international orders please contact our sales team on +44 (0)1621 816614 or email sales @vestguard.com and a representative will be in contact shortly to assist you.


.3. Placing an Order

VestGuard offers the following payment methods:

Online orders: All major cards, American Express, and PayPal.
Phone orders: All major cards, American Express, cheque, postal order, bank transfers

We have made it easy to buy online:

Step 1:  Add you purchases to the checkout basket
Step 2:  Click Checkout and check it is all there
Step 3:  If asked, select your delivery service (body armour and helmets are sent next day as standard)
Step 4:  Click Checkout and Pay and follow the on screen instructions.
Step 5:  Sit back and wait for your products to arrive

Please note we can only deliver to the registered card holder’s address for security reasons

Any problems? Please call us 0845 601 6660 or email sales @vestguard.com and someone will be in touch to help you.


.4. Wrong Size?

Sometimes this does happen. Simply contact us on 0845 601 6660 and we can best advise you on the procedure.


.5. Exchanges

VestGuard is happy to exchange a product. If it is the wrong size, model, product please contact us on 0845 601 6660 and we can best advise you how to return for an exchange.


.6.Returns & Refunds

No hassle returns. If for some reason you are not happy with your purchase, please contact us within seven working days of receipt of your order for a return or exchange. Please follow these easy steps:

Step 1:  Contact VestGuard UK to inform us of the return.

Step 2:  Please include a copy of the invoice, along with a short explanation why you are returning the goods.

Step 3:  Package the products well, and we suggest returning by a recorded method. We can arrange for the collection of the goods on your behalf for just £10.

Cancellation Rights

You have the right to cancel orders within seven working days beginning the day after the day on which you receive the goods.

If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter, fax, or email within the cancellation period.

Return Address :
VestGuard UK, Returns Department
Seven Acres, Barnhall Road
Tolleshunt Knights, Essex
United Kingdom
CM9 8HD

Fax : +44 (0)1621 814316

Email : Info @VestGuard.com

You (the consumer) have a statutory duty to take reasonable care of the goods while in your possession.

You (the consumer) must arrange for the safe return of goods to VestGuard, the cost of which is to be borne by you, failing which VestGuard will recover the goods, the cost of which will be deducted from any refund due to you.

On the cancellation of a contract the supplier shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods) within 30 days of cancellation.

Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979 the cost of recovering the goods will be borne by VestGuard UK

Legal
Any returned goods received without notice may be returned or refunded at our discretion. A small restocking fee may be charged if received without notice or cancelled after seven working days.
Please note if the item returned is used more than reasonable care, damaged, soiled (stained, impregnated by smoke, written in) or altered, it is not eligible for return. Shipping, including return shipping, is the responsibility of the customer.
Any Express or timed services chosen at checkout other than standard delivery options are considered an additional contract and therefore are none refundable. The cost of standard delivery will be refunded on return at the rate listed on our website. 

Please note: Please try your vest on before writing your details inside. If returned you may be charged for the cost of replacing any written label.

We cannot accept returns for the supply of goods made to the consumer’s specifications or clearly personalised.


.7. Five Year Guarantee on all body armour

Terms and Conditions are available to view in our legal section of VestGuard UK. Link located at the bottom of this page.