VestGuard aims to dispatch orders as quickly as possible. Orders received which are available from direct stock shall be dispatched the same working day (orders received before 12 noon) or the following working day (orders received after 12 noon or during busy periods). If an order is required urgently, we recommend contacting us as soon as possible to make us aware, and check stock availability .
Please be aware that our emails confirming your order are automated so please check your junk emails. If you have not received a confirmation email and would like further updates on your order, please email email@example.com.
UK mainland deliveries
If there is no answer when the courier attempts to deliver, they will usually leave a note or send a text and try to deliver a second time the next working day. If they are also unable to deliver the second time, you may collect your order from a local collection point provided by the courier. Goods will be held for one week to collect. After a week, the order will be returned to VestGuard and the original payment will be refunded minus any delivery costs incurred, and a restocking fee. Some of our couriers provide an online tracking service where our customers can also change the date of receipt and other elements of the delivery. VestGuard will provide a tracking number allowing you to access these facilities.
We are dependent on our carriers to deliver goods in a timely manner. The order is out of our control once it has been collected by the courier and we cannot guarantee any delivery times, however our team are always happy to assist in the event there is a question about delivery.
We cannot be held responsible for any items lost due to misinformation provided so please ensure the delivery details are accurate.
For locations with restricted access, please contact us on 01621816614 or send an email to firstname.lastname@example.org before you attempt to place your order. This type of order may command an additional carriage charge. We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.
You may require proof of identity when collecting any package.
You should register all damaged packages with the courier prior to acceptance of the goods. If the packaging is badly damaged take photos with the courier in the photo showing it has arrived damaged. Check all contents and if any items inside have been damaged or missing please report this to VestGuard by emailing the images and information to email@example.com within 24 hours of receipt.
Please note for security reasons we can only accept deliveries to the card holders registered address
Due to the nature of our products, we are currently unable to accept orders online for customers outside of the UK. Contact VestGuard by phone +44 (0)1621 816614 or by mail firstname.lastname@example.org to purchase products for international delivery. Some items are subject to UK export controls, which we will advise you of when you contact us. See International Delivery for more information.
Supply of large orders
VestGuard has the capabilities to manufacture any quantity of body armour, hard armour and ballistic helmets. Lead times vary depending on design, material availability and current orders running through our factory. Manufacturing lead times for bespoke or large orders start from as little as 4-6 weeks.
We can offer delivery methods by air, road and sea.
VestGuard is an Internationally recognised brand name with over 500,000 units sold worldwide to customers in all sectors. VestGuard supply products to over 8000 customers in 50 different countries. We aim to meet any requirement quickly and to a high standard.
Frequently Asked Delivery Questions
Q. I have placed an order, how long will it take to come?
A. We will always endeavour to ship your goods out the very same day via the method of delivery you have chosen (please note our cut off times above). Where this is not possible, we will ship your order the next working day. If any of the items on your order are out of stock we will contact you as soon as possible to advice you of the lead-time. Due to the vast array of variations on our website, some products, sizes or colours in our online store are not stock items and may be out of stock.
Q. I need some body armour urgently, can you help?
A. Yes, we are very quick to react to urgent operational requirements and hold stock of many ranges of body armour for same and next day delivery. Contact us as soon as you are aware of the urgency to ensure we have the best possible lead-time to assist you. Whilst we hold stocks of many items, we receive large orders regularly which can deplete our stock in a day.
Q. Can you ship to another address other than the registered card holders address?
A. Yes, you can make payment for goods via online bank transfer or over the counter of any bank or building society. Once the funds are registered as received we will proceed to ship your order to any delivery address you request. Please note, that online web orders are only able to be placed if the card is registered to the delivery address, for security reasons, and to prevent any fraud occuring.
Q. Can you ship to another country?
A. Yes, we are able to ship to almost any country in the world. We have a network of couriers who can offer a full range of air, sea and land based services to wherever it needs to go. We can also offer EX works, FOB, CIF, and C&F options depending on your needs. We can also provide Certificates of Origin, and other documentation for local customs and assist with anything on route. Prices vary so please contact us for a quotation.
Q. Can I return a bespoke product?
A. You can only return a bespoke product if it is faulty or damaged for repair/replacement. All goods are inspected before they leave our offices to ensure they are of the highest quality. Bespoke products are made to specific requirements for you or your customer and as such are unique to your needs. Please refer to our terms and conditions for more information regarding bespoke product orders.